Total Quality Management (TQM)

Overview:
Total Quality Management (TQM) is a comprehensive and fundamental
rule or belief for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all stakeholders. It is both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization. The bottom line of TQM is results: increased productivity, efficiency, customer satisfaction/delight, and world-class performance.

Objectives:
• Implement the principles and concepts inherent in a Total Quality
Management (TQM) approach to managing a manufacturing or service organization.
• Understand the philosophies–including similarities and differences – of the gurus of TQM in order to better evaluate TQM implementation proposals offered by quality management organizations and consultants.
• Successfully implement process improvement teams trained to use the various quality tools for identifying appropriate process improvements.
• Assess exactly where an organization stands on quality management with respect to the ISO 9000 quality management standard .
• Develop a strategy for implementing TQM in an organization .

Activities:
• Candidates will be expected to work in groups during the modules
and collective learning is encouraged but items of assessment will all be conducted individually.